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This is a 4 hour course.

The Responsible R's of Property Management

This course is made up of 5 parts. Once you have completed reading a section and passed the multiple choice test, you will then be able to move onto the next part. Once you have completed all 5 parts of the course, you will receive your completion certificate.

There are many “responsible R’s” when working in a rental department ranging from knowing your rights, responsibilities, regulations and risk.

Some of the “Responsible R’s” that are discussed in this unit are:

  • Requirements of the rental department
  • Role and responsibilities of a property portfolio manager
  • Recruitment of a Property Manager
  • Reputation of the Rental Department
  • Reviews to Referrals (How to build a rent role)
  • Rejecting a rental application
  • Reference checking & screening tenants
  • Responsible pet owners
  • Rewarding good tenants
  • Rude and difficult clients and customers
  • Resolving disputes and managing conflict
  • Residential Condition Report
  • Routine inspections
  • Reasonable wear and tear versus damage
  • Repairs and maintenance (who is responsible)
  • Reliable “tradies”
  • Recovery of a debt above the bond
  • Risks and dangerous situations
  • Residential Tenancy Commissioner & the Residential Deposit Authority

Please note the course content does not include the emergency changes to the Residential Tenancy Act due to Covid-19. Please visit https://www.cbos.tas.gov.au/topics/housing/residential-tenancies-covid-19-emergency-provisions for information.

PAB CPD Code: EP1352 4 Points



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