This is a 4 hour course.

The Responsible R's of Property Management

This course is made up of 5 parts. Once you have completed reading a section and passed the multiple choice test, you will then be able to move onto the next part. Once you have completed all 5 parts of the course, you will receive your completion certificate.

There are many “responsible R’s” when working in a rental department ranging from knowing your rights, responsibilities, regulations and risk.

Some of the “Responsible R’s” that are discussed in this unit are:

• Requirements of the rental department
• Role and responsibilities of a property portfolio manager
• Recruitment of a Property Manager
• Reputation of the Rental Department
• Reviews to Referrals (How to build a rent role)
• Rejecting a rental application
• Reference checking & screening tenants
• Responsible pet owners
• Rewarding good tenants
• Rude and difficult clients and customers
• Resolving disputes and managing conflict
• Residential Condition Report
• Routine inspections
• Reasonable wear and tear versus damage
• Repairs and maintenance (who is responsible)
• Reliable “tradies”
• Recovery of a debt above the bond
• Risks and dangerous situations
• Residential Tenancy Commissioner & the Residential Deposit Authority

Please note the course content does not include the emergency changes to the Residential Tenancy Act due to Covid-19. Please visit https://www.cbos.tas.gov.au/topics/housing/residential-tenancies-covid-19-emergency-provisions for information.

PAB CPD Code: EP1352 4 Points