This cluster incorporates CPPREP3002 Communicate effectively to support customer service in real estate and Work effectively with diversity in real estate and BSBTWK301 Use inclusive work practices nationally recognised units..

CPPREP3002 specifies the skills and knowledge required to apply effective communication techniques in order to provide customer service as a real estate agency worker.

It includes identifying and confirming support needs, communication techniques, and expectations of internal and external clients; and applying communication techniques to assist with resolving client issues and complaints. 

BSBTWK301 describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

This cluster will cover the following key points:

• Establish the support needs of internal and external customers and clients
• Communicate with clients to support needs
• Assist with clients issues and complaints
• Establish practices that support individual differences in the workplace
• Work effectively with individual differences
• Assess use of inclusive practices

For further information on the unit (s) please visit the following links

https://training.gov.au/Training/Details/CPPREP3002

https://training.gov.au/Training/Details/BSBTWK301

This training contributes to the development of competence in CPPREP3002 - Communicate effectively to support customer service in real estate and BSBTWK301 - Use Inclusive work practices, which forms part of the nationally recognised qualification CPP31519 Certificate III in Real Estate Practice.