This cluster incorporates CPPREP3002 Communicate effectively to support customer service in real estate and Work effectively with diversity in real estate and BSBDIV301 Work effectively with diversity in real estate nationally recognised units.
CPPREP3002 specifies the skills and knowledge required to apply effective communication techniques in order to provide customer service as a real estate agency worker.
It includes identifying and confirming support needs, communication techniques, and expectations of internal and external clients; and applying communication techniques to assist with resolving client issues and complaints.
BSBDIV301 describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
This cluster will cover the following key points:
- Establish the support needs of internal and external customers and clients
- Communicate with clients to support needs
- Assist with clients issues and complaints
- Recognise individual differences and respond appropriately
- Work effectively with individual differences
For further information on the unit (s) please visit the following links
This training contributes to the development of competence in CPPREP3002 Communicate effectively to support customer service in real estate and Work effectively with diversity in real estate and BSBDIV301 Work effectively with diversity, which forms part of the nationally recognised qualification CPP31519 Certificate III in Real Estate Practice.