Manage & Monitor Effective Client Service in the Real Estate Industry


This unit of competency specifies the outcomes required to establish systems and processes for managing and monitoring client service within an agency environment.


This course will cover the following:

  • Knowledge of the ethical and legislative requirements affecting the provision of effective client service in an agency context
  • Developing client loyalty strategies in an agency context
  • Maintaining clear lines of communication with clients in an agency context
  • Reviewing client policy in an agency context


Upon Completion you will be able to:

  • Develop client loyalty strategies.
  • Maintain clear lines of communication with clients.
  • Review client policy.



To enrol in this course, please complete the attached Registration Form


This training contributes to the development of competence in CPPDSM5020A Manage & monitor effective client service in the real estate industry, which forms part of the nationally recognised qualification (CPP50307) Diploma of Property Services (Agency Management).