Manage Conflicts and Disputes in the Property Industry


This unit specifies the outcomes required to use communication techniques to manage and resolve conflict and disputes in the property industry.


This course will cover the following:

•          Evaluating resolution process and accurately recording and reporting facts and outcomes

•          Knowledge of organisation’s practices, ethical standards and legislative requirements associated with managing and resolving conflict and disputes

•          Negotiating conflict or dispute situations to an effective resolution where possible

•          Using communication techniques to accurately identify causes and incidences of conflict or dispute


Upon completion students will be able to:

  • Assess conflict or dispute.
  • Negotiate resolution.
  • Evaluate response.



To enrol in this course, please complete the attached Registration Form


This training contributes to the development of competence in CPPDSM4056A Manage conflicts and disputes in the property industry, which forms part of the nationally recognised qualifications (CPP50307) Diploma of Property Services (Agency Management) and (CPP40307) Certificate IV in Property Services (Real Estate).