Manage Tenancy Disputes


 

This unit specifies the outcomes required to use communication techniques to manage and resolve tenancy disputes

 

This course will cover the following:

  • Assessing tenancy dispute situations in line with agency practice, ethical standards and legislative requirements
  • Evaluating effectiveness of agent and agency response to tenancy disputes
  • Knowledge of agents, landlords and tenants rights and duties in relation to tenancy disputes
  • Knowledge of consumer protection principles in relation to tenancy disputes
  • Knowledge of tenancy dispute resolution strategies
  • Using different strategies, including negotiation, mediation, tribunals and courts, to manage and resolve tenancy disputes in line with agency practice, ethical standards and legislative requirements.

 

Upon completion students will be able to:

  • Assess tenancy dispute.
  • Resolve tenancy disputes.
  • Evaluate response to tenancy dispute.

 

Enrolment

To enrol in this course, please complete the attached Registration Form

 

This training contributes to the development of competence in CPPDSM4046A Manage tenancy disputes, which forms part of the nationally recognised qualifications (CPP50307) Diploma of Property Services (Agency Management) and (CPP40307) Certificate IV in Property Services (Real Estate).